PRIVACY POLICY

Who We Are

This Privacy Policy explains how Upgrade You, LLC ("Upgrade You," "we," "us," or "our"), operated by Jess LeFevre, CHPC, and based in Orem, Utah, collects, uses, and protects your information. It applies to the website at upgradeyou.life, the Anti-Candida Kitchen application, and the sessions, courses, and products we offer. By using our site or services you agree to the practices described here. If you do not agree, please do not use the site. Questions can be sent to support@upgradeyou.life.

Information We Collect

Contact details you provide. When you book a session, sign up for an email list, or reach out to us, we may collect your name, email address, and, if you choose to share it, your phone number.

Booking and intake details. To schedule and deliver a session you may provide your time zone, availability windows, optional notes, and, for ceremony kit orders, a shipping address. The notes field is optional and may contain health information. See the Health Information section below for how this is handled.

Account details. If you create an account, our authentication provider collects your email address and login credentials on our behalf. We never see or store your password.

Payment details. Payments are processed by Stripe. We do not collect or store your full card number or banking details. Stripe handles that information directly under its own privacy and security standards.

Automatically collected details. Like most websites, we receive basic technical information such as your browser type, device, and general location, along with cookies as described below.

Health Information and HIPAA

Any health details you choose to share, such as in the optional notes field during booking or through the wellness quiz, are treated as protected information. This information is transmitted only to Jess through an encrypted email inbox covered by a Business Associate Agreement (BAA), the HIPAA contract that binds a provider to protect health information. It is never sold, never shared for advertising, and never used for any purpose other than preparing for and delivering your session.

We do not store health information in your browser, in cookies, in analytics tools, or in server logs. Stripe receives only the session name, the session price, and your name for the purpose of processing payment. Stripe never receives your notes, phone number, time zone, or availability.

The Anti-Candida Kitchen application stores your recipe, pantry, supplement, and symptom tracking data only on your own device. That data stays on your device and is not transmitted to or stored on our servers.

How We Use Your Information

We use the information we collect to schedule and deliver sessions, process payments, send booking confirmations and transactional emails, respond to your questions, deliver digital products and course access, send you content you have requested such as the free gift for email subscribers, and improve and secure our site.

We do not use your information for purposes you have not been told about, and we do not sell your personal information.

How We Share Your Information

We share information only with the trusted service providers that help us run our business, and only to the extent each one needs it to do its job. These fall into a few categories: payment processing, transactional and intake email delivery, website hosting, account authentication, and affiliate referral attribution. Each provider may use your information only to perform services for us, under terms that protect it.

We may also disclose information if required by law, to protect our rights, or in connection with a business transfer. We never sell your personal information to anyone.

Cookies and Tracking

We use a small number of cookies that are necessary for the site to work, such as keeping you logged in and remembering your session. If you arrive through an affiliate link, a cookie may record that referral so the referring partner can be credited, at no extra cost to you. We do not use cookies to sell your data or to build advertising profiles. You can block or delete cookies in your browser settings, though some features may stop working.

Payment Processing

All payments are handled by Stripe, a certified payment processor. Your card and banking information goes directly to Stripe and is protected under their security standards. We never see your full payment details. The only information we pass to Stripe is what is needed to identify your purchase, namely the session or product name, the price, and your name.

Data Retention

We keep your information only as long as needed to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Health information shared for a session is retained only as long as needed for your care and our recordkeeping obligations, then deleted. You may request deletion of your information at any time as described below.

Your Rights and Choices

Depending on where you live, you may have the right to access the personal information we hold about you, to correct it, to request its deletion, and to opt out of marketing emails. You can unsubscribe from any marketing email using the link in that email. To make any other request, email us at support@upgradeyou.life and we will respond within a reasonable time. We will not discriminate against you for exercising these rights.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of eighteen. If you believe a minor has provided us with personal information, please contact us and we will delete it.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted transmission of sensitive details and trusted providers who maintain their own security standards. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information at every step.

Governing Law

This Privacy Policy is governed by the laws of the State of Utah, without regard to its conflict of law rules. Any dispute relating to this Policy is handled under the dispute resolution and arbitration terms set out in our Terms of Service.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date shown at the bottom of this page. Significant changes will be communicated where appropriate. Your continued use of the site after an update means you accept the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please email us at support@upgradeyou.life. You can also reach us through the contact page.